Rush Adventures (Pty) Ltd - Standard Terms and Conditions

Rush Adventures (Pty) Ltd offers hospitality services directly to the public or on behalf of various suppliers. This results in unique contract terms with each respective service provider, including set cancellation terms. As such, all reservations will have specified cancellation deadlines.

As a guest, you are responsible for understanding this upon making a reservation on our site, and by booking, you accept and agree to the terms of the cancellation policy, which is available to you in writing or online before confirming your booking. A cancellation deadline will be displayed for each booking.

All reservations are made to our standard Terms and Conditions, which can be found on our website rushadventures.com

1. BOOKING FORM

   • Confirmed reservations will only be made on receipt of a 30% Deposit of the total cost.
   • The Client, who signifies his acceptance of this booking, does so on behalf of himself and the persons under his authority, which means that all are bound by the booking conditions as if they had individually made the application themselves.
   • The bookings are made with Rush Adventures (Pty) Ltd, and no person has any authority on its behalf to vary any of the terms and conditions which are applicable.
   • All legal disputes will be settled in a South African Court of Law.

2. CANCELLATION POLICY

   • The 30% Deposit paid on confirmation is non-refundable.
   • The balance of the outstanding amount is due no later than 2 weeks before the Client's booking date.
   • Should the event take place within 30 days of the Client's booking date, the full amount is due immediately on receipt of the Invoice.
   • Cancellations between 30 and 14 days of the Client's booking date will receive 50% of the final payment (which amounts to 70% of the booking amount) as a refund.
   • Cancellations of 14 days or less of the Client's booking date will not be refunded.
   • In the event of cancellation by the client, Rush Adventures (Pty) Ltd will not accept any claims of any nature, including consequential damages as a result of any accommodation or other services made or becoming unavailable against this booking. The Client hereby indemnifies and holds Rush Adventures (Pty) Ltd harmless in respect of any such claim.
   • If Rush Adventures (Pty) Ltd cancels the booking, all monies received will be refunded in full.
   • It should be noted and understood that Rush Adventures (Pty) Ltd will not be held liable if bookings with suppliers are cancelled due to the non-payment of Invoices by the Client on the due date. Failure to pay by the due date, as stated on the Invoice, will result not only in cancellation of bookings but also in the forfeiture of any Deposit paid on behalf of the Client to various suppliers.

   Attrition: A 10% variation decrease on the original quoted brief will be allowed up to 30 days prior to the Client’s booking date. Thereafter, full 100% cancellation fees will apply.

3. DELEGATE NUMBERS

   • This Proposal has been based on delegate numbers as provided by the Client, therefore kindly note the following:
   • Should the numbers or nights reduce, the package price may change accordingly.
   • In the same respect, a reduction in numbers after an initial deposit payment has been received or within the 30 days prior to the Client’s booking date will constitute full cancellation penalties.

4. POSTPONEMENT OF EVENT

   • Where possible, Rush Adventures (Pty) Ltd will endeavour to postpone the event on behalf of the Client, depending on the availability of accommodation and other contracted services. This will constitute the full extent of Rush Adventures (Pty) Ltd liability to the Client and persons under his authority.

5. WEATHER

   • Rush Adventures (Pty) Ltd cannot accept responsibility for any delays, postponements/cancellations of the programme/itinerary/event, as a result of weather and its associated effects and will not accept liability for any loss, damage, inconvenience, or injury caused by or from weather conditions.

6. ADDITIONAL EXTRAS

   • All additional extras/programme enhancements/experiences that are confirmed after the final payment is received before the event need to be paid in full prior to the commencement of the event.
   • All additional extras/programme enhancements/experiences confirmed during the event need to be settled in full within seven days immediately after completion of the event.

7. ALCOHOL AND BEVERAGES

   • The client will nominate an authorised signatory who will be required to sign off on an alcohol and beverage inventory before the commencement of the event.
   • The Client's authorised signatory will be required to sign off a consumption inventory before leaving the site of the event.
   • Payment for alcohol and beverages must be paid within seven working days after the event.
   • Should the Client's authorised signatory fail to sign off the inventory before departing camp, Rush Adventures (Pty) Ltd will take no responsibility for any disputes on consumption after the event, and the Client will be expected to settle the account in full within seven working days after the event.

8. INSURANCE

   • Travel and Cancellation Insurance is recommended; however, it is the Client’s responsibility to arrange such insurance and to be satisfied that it covers their specific requirements.
   • The client cannot hold Rush Adventures (Pty) Ltd liable for any advice and/or inadequate and/or the non-purchase of travel insurance.
   • It is the client’s responsibility and decision to request the services of Paramedics on standby for the duration of the event/camp/function which can be arranged at an additional cost.

9. THEFT AND LOSS

   • All baggage and personal effects are at all times at the Client's risk and Rush Adventures (Pty) Ltd cannot accept any liability for any loss of baggage or personal effects.

10. DAMAGE AND LOSS TO INFRASTRUCTURE AND EQUIPMENT

    • Rush Adventures (Pty) Ltd will hold the Client directly responsible or liable for any damage or loss to equipment or infrastructure resulting from negligence, malicious intent or Theft.

11. HEALTH

    • The Client acknowledges being made aware of the proposed Itinerary, installation and strike down times and therefore the following is applicable: It is the Client’s obligation to ensure that he/she is medically fit and able to embark upon such a trip or partake in activities as per the proposed Itinerary.
    • It is the Client’s responsibility to ensure that the necessary Medical Rescue Insurance is in place prior to the start of the booking.
    • Malaria is a serious threat and should not be taken lightly and it is the Client’s responsibility to ensure that the necessary precautions are taken.

12. LIABILITY AND RESPONSIBILITY

    • Whilst every effort has been made to ensure the highest standards of maintenance of all vehicles, boats, and aircraft, a breakdown or delay could occur at any time, which is beyond the control of Rush Adventures (Pty) Ltd.
    • Any such problem will be rectified as soon as is humanly possible to do so under prevailing conditions.
    • Rush Adventures (Pty) Ltd and its agents act as agents of the company or persons making the booking on all matters about transport, whether by road, rail, aircraft, coach, boat, or other means. The company shall not be held liable for death, injury, delay, loss, or damage resulting from any cause and in any manner whatsoever. The “company” shall not be liable for any expenses arising from any of the above.
    • Liability to passengers carried in any vehicle, aircraft, or vessel owned by the “company” is governed by the laws of the country in which such a tented camp, safari or tour takes place, and all claims are subject to the jurisdiction of the courts of the country in which the course of action takes place.
    • By signing or agreeing to booking via payment or contact, the client hereby acknowledges that neither Rush Adventures (Pty) Ltd, its members, servants, or agents shall be in any way liable for injury, loss, or damage to person or property sustained, however arising, by your Client/party or any other person accompanying the mobile camp, trip or tour. Rush Adventures (Pty) Ltd is hereby indemnified against all and any claims which may be made against it or any of its members of staff.

13. OTHER LIABILITY AND RESPONSIBILITY

    • Any sojourn into the wild may bring a Client into contact with wild animals, which must be considered dangerous.
    • Rush Adventures (Pty) Ltd does not hold itself responsible for death, injury, or loss, which may occur.
    • All Clients will be obliged to individually sign an Indemnity Form in this regard.

14. SITE INSPECTION POLICY

    • Inspection visits will be arranged on the Client’s request. All costs pertaining to the Inspection visit will be for the Client’s account.

15. FORCE MAJEURE

    • The Company shall not be liable for a failure to perform any of its obligations insofar as it proves:
      • That the failure was due to an impediment beyond its control;
      • That it could not reasonably be expected to have taken the impediment and its effects upon its ability to perform, into account at the time of the conclusion of this Agreement; and
      • That it could not reasonably have avoided or overcome the impediment or at least its effects.
    • An impediment, as aforesaid may result from events such as the following (this enumeration not being exhaustive):
      • War, whether declared or not, civil war, civil violence, riots and revolutions, acts of sabotage;
      • Natural disasters such as violent storms, cyclones, earthquakes, tidal waves, floods, destruction by lightning, pandemics and fire;
      • Explosions, fires, destruction of machines, factories, and any kind of installations;
      • Boycotts, strikes, and lock-outs of all kinds, go-slows, occupations of factories and premises, and work stoppages;
      • Acts of authority, whether lawful and unlawful.
    • Furthermore: In the event that the Company invokes force majeure, it shall use its best endeavours to terminate the circumstances giving rise to force majeure and upon the termination of these circumstances giving rise thereto, shall forthwith give written notice thereof to the Client.
    • In the event that the Company invokes force majeure, it shall not be liable to provide a refund. Any refunds will be at the goodwill and discretion of the Company and cannot be guaranteed.
    • The Company cannot be held liable for non-performance due to Force Majeure.

16. PHOTOGRAPHY

    • Rush Adventures PTY Limited reserves the right to utilise any photographs taken during the camp event, trip or tour for any future advertising / promotional purposes.

17. CLIENT ACCEPTANCE

    • Any deposit payment against this Quotation will be deemed to indicate that the client has fully read and accepted our Group Agreement Booking Terms and Conditions.

18. CONTACT DETAILS

    Rush Adventures (Pty) Ltd – 2019/026484/07
    Unit 8, The Oaks Office Park, 368 Oak Avenue, Ferndale Randburg
    Contact – +27 83 673 2432
    Email – sales@rushadventures.com